There are rare circumstances where this may occur. If the users login was not identified (set) as requiring MFA for access. Contact your Admin User. They can reset and re-save your profile to fix this.

Muilt-factor Authentication (MFA)

When creating a user, you have the option of applying multi-factor authentication. MFA requires that the user provide a cell phone number. When the user attempts to access the site, they will receive a text message on their cell phone containing a verification code in which they will have to type in to gain access to their user account on the platform.